All Point Breeze Credit Union offices will be closed on Monday, May 27, 2019 for Memorial Day. Enjoy easy access to your accounts via Online Banking, Mobile Banking and AUDRE (Phone Teller). View the full list of 2019 holidays here.

Call Center Representative

Position Description:
  • Gives prompt, efficient and accurate information in the processing of all transactions and inquiries by phone
  • Answers member inquiries using the proper telephone techniques that are set by the department manager
  • Actively promotes all products and services Point Breeze Credit Union currently offers using cross-selling techniques
  • Performs as a team player and solicits input to improve departmental flow
  • Adheres to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained and appropriate for the position
  • Performs other duties as assigned
 Position Requirements:
  • High school diploma or equivalent
  • One to three years of experience in a customer service/call center atmosphere
  • Bilingual a plus
  • General knowledge of banking/credit union policies and procedures
  • Basic understanding of loans, payment processes and interest rates
  • Excellent communication and public relations skills
  • Ability to work well under pressure
  • A positive, enthusiastic and friendly attitude
  • PC proficiency