All Point Breeze Credit Union offices will be closed on Monday, May 27, 2019 for Memorial Day. Enjoy easy access to your accounts via Online Banking, Mobile Banking and AUDRE (Phone Teller). View the full list of 2019 holidays here.

Member Service Specialist I
Rosedale Office

Position Description:
  • Deliver sales and service excellence thru referrals and campaigns.  Must be able to demonstrate knowledge, predict and recommend appropriate products and services to improve members’ financial lives
  • Receive, process, and post member financial transactions including deposits, withdrawals, and loan payments, verify amounts, examine checks for proper endorsement, and enter deposits into computer accurately
  • Perform a variety of miscellaneous tasks to include but not limited to issuing money orders, gift cards, cash advances and official checks
  • Assist members with account maintenance items such as explanation of account history, payroll allocations, stop payments, check orders and change of address
  • Ensure proper balance of cash drawer at the end of the day within 30 minutes and report any discrepancies to the Office Manager, Assistant Office Manager or Member Service Specialist IV
  • Deliver clear, concise and professional written or verbal communications to both members and co-workers
  • Maintain proper confidentiality while handling or processing member information
  • Adhere to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained and as appropriate for the position
  • Perform other office operations related duties as assigned by the Office Manager, Assistant Office Manager or Member Service Specialist IV
Position Requirements:
  • High School Diploma or GED
  • One month to twelve months of similar or related experience
  • Strong interpersonal and customer service skills
  • Enthusiastic and outgoing personality
  • Excellent attention to detail and accuracy skills
  • Effective written and verbal communication abilities
  • Courtesy, tact and diplomacy are essential elements of this job
  • Strong computer skills needed
  • Ability to cross-sell credit union products and services