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Digital Banking Upgrade FAQs

Designed with you in mind—simpler navigation, helpful tools, and a more consistent experience everywhere you bank.

Quicken & Quickbooks Help

Putting Our Members First Includes Using the Best Tools to Serve You.

Easy to Navigate

Find what you need more quickly with streamlined navigation and a more intuitive layout.

More Seamless Across Devices

Enjoy a more consistent experience whether you bank online or in the mobile app.

More Personalized

Customize your dashboard and arrange content based on what matters most to you.

Helpful New Capabilities

Features like member-to-member transfers, self-service Skip-A-Pay for eligible borrowers, and a direct deposit enrollment tool will make it even easier to manage and move your money securely.

Individual Logins for Primary and Joint Account Owners

Joint account owners will be able to register and create their own secure login, so there’s no need to share access with the primary account owner. 

What You Need To Know For A Smooth Transition

With our enhanced digital banking experience now in place, some features may look and function a little differently. To help you navigate these updates, the following provides a quick reference to the most important changes.

Your username will remain the same. The first time you log in after the upgrade, you’ll verify your identity and create a new password.

Note: The URL for online access will change. For the best experience, access digital banking from PBCU.com and delete any previously stored bookmarks.

Joint account owners will be able to register and create their own secure login, so there’s no need to share access with the primary account owner. You’ll have full visibility of all the accounts you’re connected to, along with the ability to manage and transact on your own.

Account history and transaction details will transition to the upgraded experience.

Unless you were notified that your external transfers could not be migrated, your existing recurring and future-dated external transfers will carry over automatically and can be managed in the upgraded experience. If any transfers did not carry over, follow the steps below to recreate them.

How to Reschedule Your Transfer(s)

Login to digital banking and navigate to Make a Transfer.

  1. Select External Accounts from the Make a Transfer menu.
  2. Add and verify your external account, if it has not already been added.
  3. Initiate a New Transfer.
  4. Choose to schedule a one-time, recurring, or future-dated transfer.

Existing scheduled and recurring internal transfers will transition and can continue to be managed in the new experience.

Unless you were notified that your scheduled loan payments could not be migrated, your existing recurring and future-dated scheduled loan payments will carry over automatically and can be managed in the upgraded experience. If any loan payments did not carry over, follow the steps below to recreate them.

How to Reschedule Your Payments(s)

Login to digital banking and navigate to Make a Transfer.

If your payment will come from a Point Breeze Credit Union account:

  1. Select New Transfer.
  2. Enter your payment details.
  3. Choose to schedule a one-time, recurring, or future-dated transfer.

If your payment will come from an account at another financial institution:

  1. Select External Accounts from the Make a Transfer menu.
  2. Add and verify your external account, if it has not already been added.
  3. Initiate a New Transfer.
  4. Choose to schedule a one-time, recurring, or future-dated transfer.

Existing scheduled and recurring Pay a Person transfers will transition and can continue to be managed in the new experience.

If you already have the Point Breeze app installed, Apple iOS users with auto-updates enabled will receive a prompt to update once the new version becomes available. Android users will need to delete their existing app and download the new version from Google Play.

If you don’t already have the app installed, you can download it from the App Store or Google Play by searching for “Point Breeze Credit Union.”

   

Existing payees, payment history, and recurring payments will transition to the new experience.

You will be able to use Quicken or QuickBooks with the new experience via Express Web Connect. This is the preferred method, and Direct Connect will no longer be an option in the new digital banking experience.

On or after July 28, you will need to complete the deactivation and reactivation of your digital banking connection to ensure that you get your current Quicken or QuickBooks accounts connected.


New Features You'll Love

  • Easy Member-to-Member Transfers: Sending money to other Point Breeze members is now easier than ever. With our new Member-to-Member transfer feature, you can securely transfer funds directly within digital banking – no forms required. Simply set up and manage your transfers on your own, anytime. This convenient upgrade replaces the cross-member transfer form, giving you a faster, more streamlined way to send money.
  • Streamlined Direct Deposit: Managing your direct deposit is now more convenient. With our new self-service tool that connects to most major payroll providers, you can enroll or update your direct deposit anytime through digital banking.
  • Self-Service Skip-A-Pay: Eligible borrowers can now take advantage of Skip-A-Pay with added convenience. Our new self-service option allows you to request a loan payment skip directly within digital banking, quickly and on your schedule.
  • Enhanced Card Management: Managing your cards is now easier than ever. Your cards will be preloaded in digital banking for quick and seamless enrollment, so you can start managing them right away. View and manage your cards anytime through digital banking, giving you convenient access and greater control. (Card Management is not supported for Business Debit or Credit Cards.)

Frequently Asked Questions

We listened to member feedback and are enhancing digital banking to make managing your accounts simpler, more convenient, and more consistent across devices, with improved functionality that gives you more control and flexibility.

No. Your existing username will carry over. The first time you log in after the upgrade, you’ll verify your identity and create a new password.

No. The URL for online access will change. For the best experience, access digital banking from
PBCU.com and delete any previously stored bookmarks.

It depends on your device. Apple iOS users with auto-updates enabled will receive a prompt to update the existing app when the new version is available. Android users will need to delete the existing app and download the new version from Google Play. If you do not already have the app, search for “Point Breeze Credit Union” in the App Store or Google Play.

No. Account history and transaction details will transition to the upgraded digital banking experience.

Yes. Existing recurring and future-dated internal transfers will transition to the upgraded experience and can be managed there after the upgrade is complete.

No. Your statement preferences, eStatement history, loan notice history, and tax document history will carry over to the upgraded experience.

Yes. Joint account owners will be able to register and create their own secure login, giving them full access to the accounts they are connected to without sharing the primary account owner’s login. They can register at PBCU.com.

No. Existing alerts will not transition to the new experience. You will need to re-establish any account alerts and push notifications you want to continue receiving.

Sometimes a login alert may show a city or location that doesn't match where you are. This happens because the alert is based on the location of the network handling the internet connection, which may be different from your actual location.

Rather than focusing on the city listed in the alert, please consider whether you were the person trying to log in. If so, there's nothing further you need to do. If not, contact us right away so we can investigate the activity on your account.

Yes. You will need to deactivate and reactivate your digital banking connection using Express Web Connect. Direct Connect will no longer be available in the upgraded experience.

Point Breeze Credit Union is a full-service financial institution with locations throughout Maryland.